Frequently Asked Questions (FAQs)

Find the answers to your questions

We have listed some questions and answers all supposed to be commonly asked in the context of the usage of our websites and learning platform. In the event a question is unfortunately not reflected in the list below or if the answer does not fully solve the issue, the user should expose the problem via the contact form and wait for the intervention of our support team.

This list of questions will be updated from time to time based on your input and feedbacks…

Security

Why are strong passwords important and how do I create one?

The strength of your password directly affects how easy it is to guess that password or how long it takes a hacker to crack it. In many cases, hackers gain access to an account because the account’s owner set a weak password.

To set a strong password, you can follow the following password guidelines:

  • Create a longer password. The more characters you use, the harder the password will be to guess and the longer it would take to crack. GOBAKO passwords must be a least 8 characters long.
  • Never use a single dictionary word or name as your password.
  • Use a variety of characters, including uppercase letters, lowercase letters, numerals, and special characters like punctuation marks.
  • Never choose an obvious password like “password,” “password1,” “12345,” or “00000.”

If you have a hard time remembering passwords containing random characters, try using a passphrase, which is a string of words used as a single password. For example, “ClevelandChapelLovettAcademy,” or “CorrectHorseBatteryStaple” are both passphrases with 25 or more characters, but they can be easier to remember than randomly generated passwords even 15 characters long!

What is phishing and how do I avoid it?

Phishing is a cyber attack in which scammers send fake emails with intent to steal your personal information or get you to download malware. Common examples of phishing emails include unexpected “special offers,” notifications that your email account is reaching its quota or may be suspended, or classic scams like the Nigerian advance fee fraud.

Most phishing emails use common tactics:

  • A fake or spoofed sender to create a sense of legitimacy. For example, “IT Help Desk” or a name from your contact list.
  • A sense of urgency. For example, “Your account will be deactivated in 24 hours.”
  • Typos, poor grammar, unusual wording, or other obvious errors.
  • Links that don’t go to real or legitimate websites. For example, “goobako.com”.
  • Suspicious attachments. For example, an unexpected “court summons” or “the files you asked for.”

Spear phishing is particularly dangerous. In a spear phishing attack, scammers use a company’s real logos, names, and terminology and may even spoof real email addresses in order to create convincing phishing emails to trick that company’s employees.

Avoid falling victim to phishing scams. Always verify that the sender is legitimate and that the links go to trustworthy domains. Look for mistakes in the information or wording of the email. If you have questions about the email’s content, contact the alleged sender through a separate channel.

If you receive a phishing scam or if you believe that you gave personal information by mistake, you can contact GOBAKO via the contact form.

How to reset my password?

GOBAKO can help you to reset your GOSTELO password if you forgot it. You just need to specify your username of e-mail and then reset instructions will be sent to you.

Why do I need to change my password regularly?

You must change your password on a regular basis in order to ensure the security of your GOBAKO account.

In fact, changing your password is more of a precautionary feature than actual security. Theoretically, almost any password can be cracked; thus, even if your password is ‘aod1937:#;/jwi6;(@6sk’, it could be cracked.

Moreover, if you have ever watched a detective show on TV, you know that people are compromised by their habits. Someone can observe your daily habits and predict what you will do next. The same is true for your password choices. You get into a habit of using a password and it becomes easy. Once someone learns your password, if you have used a variant of that password, it is not going to take much more than a few minutes for that person to guess your new password and break into your GOBAKO account.

“I changed all my passwords to “incorrect” so whenever I forget, it will tell me “your password is incorrect””

Accesses (website & learning platform)

Can I invite a friend (by sharing the course link)?

It is not allowed to “invite” somebody else to a GOBAKO lesson. Any GLC user can share the course or conference link to any other person after registrating a conference but only one person will be able to connect and join the meeting using the link.

Course & Conferences

What happens when the host/organizer leaves the meeting?

If the host leaves the meeting, all the participants will be disconected. In the event you are disconnected in the middle of a session, you should try to join the meeting again.

What can I do to get the best performance?

Some factors that affect GOBAKO learning course’s performance include:

  • The speed of your Internet connection
  • Internet traffic between you and our servers
  • The performance of your network/computer
  • The number of applications running during the lesson

To improve performance:

  • Get the fastest internet connection possible
  • Close all unused software which are running at the same time as the conference, or learning course
  • Choose not to share your webcam

What happens when I leave the meeting? Am I allowed to join again the session?

You are allowed to join the session as many times as you want as long as you are entitled to attend the meeting. Indeed, GOBAKO cannot prevent any event like internet connection sudden failure on participant’s side leading to meeting deconnection. In case of such event, the participant will of course be able to re-connect and join the session again once internet is back.

Registration & Payment

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Troubleshooting

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Data Privacy

Is everything that happens in a session/event/webinar recorded by GOBAKO?

Yes, the meeting host (teacher) can record a meeting. The recording is available almost immediately in MP4 or M4A (audio only) format. Stakeholders can then watch the whole meeting at their leisure, including any content that was shared during the meeting.

How long until the course’s recordings are available for viewing or distribution?

Usually, recordings are available between 24h and up to 72 hours after the end of the meeting.

Recordings are available only for the participants of the related course or conference.

Other questions

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